I think I might have fired a client today and it really irked me and this is as good a place as any to talk it out with myself. This is a customer I've been waxing for over three years. She waits way too long between waxes, never pays full price, never tips, and has almost never kept an appointment without rescheduling it at least once. Over the summer she no-showed on a Saturday without calling to let me know when I had a waiting list of three other clients who could have arrived and taken her spot if she had given me even ten minutes notice that she wasn't going to make it. I told her that and asked her to pay for that missed appointment and she just... didn't. So I let it go.
Today she wanted to cancel her appointment and reschedule for next week. AGAIN. She had already bought a discount package and prepaid for three waxes, so I told her I was going to count this as the last of those three waxes. She declined to set up a new appointment. Which shouldn't bother me, but makes me feel SO MEAN GIRL BAD AWFUL TERRIBLE SHITTY PERSON.
BUT WAIT. Isn't SHE being the jerk? Isn't SHE the one disrespecting my time? I have clients who drive from hours away to come see me every month. Clients who not only happily pay me full price, but who tip me every single time. Clients who schedule their waxes every four weeks down to the minute so their hair is never too long. Clients who always arrive early or apologize all over themselves if they're even two minutes late. I even have clients who know how I like my coffee. I truly have THE best clients on earth. I shouldn't feel bad that this woman is missing out on being one of them. And after writing all of that out, I don't!
National Blog Posting Month just paid for itself, yo.